RG Family Realty Group Pty Ltd and our related businesses, authorised representatives and agents ('we', 'us', 'our') are committed to protecting your privacy. This policy outlines how we collect, use, disclose and hold your personal information.

We collect personal information to provide you with the real estate services you have requested, including services relating to the sale, purchase and leasing of property and property management. We will also collect information about you to manage our relationship with you, respond to your enquiries, to improve our services and for the purposes of direct marketing services related to the real estate services we provide (such as additional products or services relevant to your property needs). You can opt-out of receiving direct marketing communications from us at any time (by Contact page, or details below).

Contact and identity details: name, residential and postal address, email, phone number, date of birth, and details from identity documents (e.g. driver licence, passport).

Rental and tenancy information: rental history, references (including the personal information of that referee), application details, employment information and income verification (such as bank statements) you provide.

Property transaction information: details related to buying, selling, leasing or managing property, including offers, contracts and communications with vendors, purchasers, landlords and tenants.

Financial details (where relevant to a transaction): bank account details for rental payments or refunds, trust receipts, bond lodgement information and payment confirmations.

Preferences: property interests and communication preferences (including marketing opt‑ins/opt‑outs).

Sensitive information (which we collect only with your consent or as required/authorised by law): information you choose to share with us such as health‑related details or information about any vulnerability to help us tailor our services to you (e.g. accessibility needs).

Directly from you:

at educational events, expression of interest forms (paper or online), via email/phone conversations with us, and/or when you provide this information through filling out a form or entering into a promotion on our website or portals; and

From third parties you authorise, such as:

educational services, identity‑verification providers, trades and/or professional advisers involved in your transaction or the services we provide to you.

If you do not provide us with the personal information described above, we may not be able to provide any services or products to you.

We hold personal information in secure electronic systems and locked physical files. We apply technical and organisational measures to protect it from misuse, interference or loss, and from unauthorised access, modification or disclosure (for example: we use role‑based access controls, staff training, encryption in transit/at rest where applicable, secure disposal procedures, and undertake vendor due diligence for any third party that we rely on to handle your personal information). If we receive personal information we did not solicit, we handle it in accordance with APP 4. This means that if we decide we could not collect this information because it is not related to the services we provide you, we will destroy or de-identify it.

We will not hold your personal information for any longer than is reasonably necessary for the specific purpose for which it was collected. When we consider how long we will hold your personal information we will take into account the amount, nature and sensitivity of that information, the potential risk of harm from its unauthorised use or disclosure, why we need it and any applicable legal requirements that may require us to retain this information for a longer period.

Provide and manage the real estate services you request from us (such as services related to the sale and purchase of property, and leasing and property management) and to administer our relationship with you.

Verify your identity and undertake customer due diligence (particularly where we are required to do so under the Anti-Money Laundering and Counter Terrorism Financing Act 2006 (Cth)), assess rental applications, conduct reference checks, manage tenancy obligations, arrange repairs/maintenance, and communicate about inspections and tenancy matters with you and with other third parties.

Meet legal and regulatory obligations, including trust accounting, bond lodgement, record‑keeping and responding to lawful requests from regulators, tribunals or courts.

Prevent fraud and protect security, including verifying information about you and managing our business risks.

Improve our services and communications.

Conduct direct marketing about property services that may be relevant to you. You can opt out of receiving direct marketing from us at any time (see Contact page, or details below).

Our employees and/or related bodies corporate for the purposes of providing products and services to you

Property owners, landlords, tenants, buyers or sellers involved in a transaction with you

Legal, financial or other professional advisers acting on your behalf or ours

Government agencies, regulatory bodies, tribunals or courts as required or authorised by law

Service providers and contractors who assist us in operating our business (e.g. IT providers, marketing agencies, tradespeople)

Identity verification service providers (including CRBs, however, we will notify you if we intend to verify your identity in this way and we must obtain your consent to do so under the Anti-Money Laundering and Counter Terrorism Financing Act 2006 (Cth)); and

Any person or entity where you have provided your consent

Any party considering acquiring an interest in our business or assets

You have a right to request access to or to seek the correction of, the personal information we hold about you. You can do so by contacting us (see Contact page, or details below).

We will acknowledge your request and aim to respond within 30 days (or inform you promptly if more time is required).

If we decline you access or refuse to correct your personal information (for example, due to legal constraints), we will explain why, and you may ask us to associate a statement with that information setting out why you think this information is incorrect.

Some of our service providers or related vendors are located outside Australia. This means your personal information may be disclosed to overseas recipients to help us deliver our services (for example, cloud hosting, customer support, identity verification or data storage/backup). We are likely to disclose limited personal information to overseas recipients in the Philippines (We also use Australian‑based service providers to handle your personal information; these are not overseas recipients.)

We use computer programs to make, or to substantially and directly assist with making, certain decisions about individuals using personal information where those decisions could reasonably be expected to significantly affect an individual’s rights or interests. These include:

identity, fraud and sanctions screening for landlords, vendors and tenants (e.g., automated ID verification and risk flags).

For each of these, this Policy identifies the kinds of personal information used by the relevant systems and the kinds of decisions the systems make (including decisions made solely by a program and those where a program substantially assists). We will keep this section current as our systems may change and as applicable AML/CTF onboarding requirements evolve.